Terms & Conditions
1. Money Back Guarantee. Prevagen® is backed by our 30 Day Money Back Guarantee. If you are unsatisfied with Prevagen for any reason, please contact Customer Service by email. We will provide you with return instructions and information on how to receive credit for the purchase price of Prevagen.
2. Preferred Customer Plan. Customers who signed up to receive Prevagen through our Preferred Customer Plan will be automatically charged each month for their order until the order is cancelled following our cancellation terms and conditions. Please note, the first billing cycle on new Convenience orders is 23 days and all subsequent charges will appear every 30 days. There is no minimum time commitment. Please keep your credit card information current. If your information changes, including card expirations, please contact Customer Service to submit the updated information.
3. Preferred Customer Plan changes and cancellations. To make changes to your Preferred Customer Plan order, including cancellation, Customer Service must be notified at least 10 days prior to your Preferred Customer Plan ship date. Customer Service can be reached toll-free at 888-814-0814 or via email.
4. General cancellation information. Orders that have been submitted for processing (checkout completed) may not be cancelled. If you have placed an order in error, please contact Customer Service by email. We will provide you with return instructions and information on how to receive credit for the purchase price of Prevagen.
Thank you for letting us take part in your good health!
Prevagen accepts VISA®, MasterCard®, American Express® and Discover®.
Please have your credit card information available when calling or ordering online.
Prevagen does not accept Foreign Address Credit Cards. We apologize for any inconvenience.
Monday through Friday CST.