Privacy Notice

Quincy Bioscience is committed to protecting the privacy of our customers and using this information responsibly. Please review our privacy policy below.

Your Personal Information
Quincy Bioscience ensures that all personal information about yourself or your gift recipients being voluntarily submitted to us in the processing of your order (to be used for record and billing purposes, etc.) inclusive, but not limited to, credit card and other personal information, will be strictly confidential and used solely for Quincy Bioscience, its authorized representatives and employees; for the strict purpose for which it was intended, and for the benefit of the user. We agree not to share, rent, sell, or release this information to any individual, entity or third party, for any reason, without specific written consent of the user; with the exception as required by law, regulation, and/or governmental authority. We may however from time to time send offers to you or gift-recipients about new items or services that we have to offer.

IP Address and Cookies
Your IP address will be logged with each transaction and the IP address may be used to help diagnose problems with our server and to administer the Prevagen web site. Your IP address also may be used to gather broad demographic information and to follow client traffic patterns and site usage. Any cookies that are set or created will pertain to your site and are only used to maintain your session while you are browsing the Prevagen site.

What are Cookies?
Cookies are alphanumeric identifiers. When you visit our site, we transfer those identifiers to the hard drive of your computer through your web browser. This allows us to recognize you as an individual when you visit our site and set your special preferences ahead of time. To enjoy the benefits of individualized visits to our site, your browser must be enabled to accept cookies.

Your information is Secure
The Prevagen site makes use of secure server (SSL) to encrypt all of your personal information. We have set strong security standards to prevent the loss, misuse or theft of your information once it is in our hands.

This website contains links to other sites.  Please be aware that we are not responsible for the content or privacy practices of such other sites.  We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

1. Money-back Guarantee. Prevagen is backed by a 30-day money-back guarantee. If you are unsatisfied with Prevagen for any reason, please call Customer Service toll-free at 1-888-814-0814 or email We will provide you with return instructions and information on how to receive credit for the purchase price of Prevagen.

2. Preferred Customer Plan. Customers who signed up to receive Prevagen through our Preferred Customer Plan will be automatically charged each month for their order until the order is cancelled following our cancellation terms and conditions. Please note, the first billing cycle on new Convenience orders is 23 days and all subsequent charges will appear every 30 days. There is no minimum time commitment. Please keep your credit card information current. If your information changes, including card expirations, please contact Customer Service to submit the updated information.

3. Preferred Customer Plan changes and cancellations. To make changes to your Preferred Customer Plan order, including cancellation, Customer Service must be notified at least 10 days prior to your Preferred Customer Plan ship date. Customer Service can be reached toll-free at 1-888-814-0814 or via email

4. General cancellation information. Orders that have been submitted for processing (checkout completed) may not be cancelled. If you have placed an order in error, please call Customer Service toll-free at 1-888-814-0814 or email We will provide you with return instructions and information on how to receive credit for the purchase price of Prevagen.

Thank you for letting us take part in your good health!

Payment Options

Credit Cards

Prevagen accepts VISA, MasterCard, American Express and Discover. Please have your credit card information available when calling or ordering online.

Credit Cards accepted for Prevagen

Prevagen does not accept Foreign Address Credit Cards.  We apologize for any inconvenience.

If you have any questions regarding payment call toll-free 1-888-814-0814. A Prevagen Customer Service representative will be happy to assist you.  Please have your credit card information available when calling. Customer Service hours are 8 a.m. to 7 p.m. Central Standard Time, Monday through Friday.