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What are Cookies?

Cookies are short pieces of data that are sent to your computer when you visit a website. On later visits, this data is then returned to that website. Cookies allow us to recognize you automatically whenever you visit our site so that we can personalize your experience and provide you with better service. We also use cookies (and similar browser data, such as Flash cookies) for fraud prevention and other purposes. If your web browser is set to refuse cookies from our website, you will not be able to complete a purchase or take advantage of certain features of our website, such as storing items in your Shopping Cart or receiving personalized recommendations. As a result, we strongly encourage you to configure your web browser to accept cookies from our website.

Enabling Cookies

Internet Explorer 7.x

  1. Start Internet Explorer

  2. Under the Tools menu, click Internet Options

  3. Click the Privacy tab

  4. Click the Advanced button

  5. Put a check mark in the box for Override Automatic Cookie Handling, put another check mark in the Always accept session cookies box

  6. Click OK

  7. Click OK

  8. Restart Internet Explore

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Internet Explorer 6.x

  1. Select Internet Options from the Tools menu

  2. Click on the Privacy tab

  3. Click the Default button (or manually slide the bar down to Medium) under Settings. Click OK

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Mozilla/Firefox

  1. Click on the Tools-menu in Mozilla

  2. Click on the Options... item in the menu - a new window open

  3. Click on the Privacy selection in the left part of the window. (See image below)

  4. Expand the Cookies section

  5. Check the Enable cookies and Accept cookies normally checkboxes

  6. Save changes by clicking Ok.

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Opera 7.x

  1. Click on the Tools menu in Opera

  2. Click on the Preferences... item in the menu - a new window open

  3. Click on the Privacy selection near the bottom left of the window. (See image below)

  4. The Enable cookies checkbox must be checked, and Accept all cookies should be selected in the "Normal cookies" drop-down

  5. Save changes by clicking Ok

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1. Money-back Guarantee. Prevagen is backed by a 30-day money-back guarantee. If you are unsatisfied with Prevagen for any reason, please call Customer Service toll-free at 1-888-814-0814 or email info@prevagen.com. We will provide you with return instructions and information on how to receive credit for the purchase price of Prevagen.

2. Preferred Customer Plan. Customers who signed up to receive Prevagen through our Preferred Customer Plan will be automatically charged each month for their order until the order is cancelled following our cancellation terms and conditions. Please note, the first billing cycle on new Convenience orders is 23 days and all subsequent charges will appear every 30 days. There is no minimum time commitment. Please keep your credit card information current. If your information changes, including card expirations, please contact Customer Service to submit the updated information.

3. Preferred Customer Plan changes and cancellations. To make changes to your Preferred Customer Plan order, including cancellation, Customer Service must be notified at least 10 days prior to your Preferred Customer Plan ship date. Customer Service can be reached toll-free at 1-888-814-0814 or via email info@prevagen.com.

4. General cancellation information. Orders that have been submitted for processing (checkout completed) may not be cancelled. If you have placed an order in error, please call Customer Service toll-free at 1-888-814-0814 or email info@prevagen.com. We will provide you with return instructions and information on how to receive credit for the purchase price of Prevagen.

Thank you for letting us take part in your good health!

Payment Options

Credit Cards

Prevagen accepts VISA, MasterCard, American Express and Discover. Please have your credit card information available when calling or ordering online.

Credit Cards accepted for Prevagen


Prevagen does not accept Foreign Address Credit Cards.  We apologize for any inconvenience.

If you have any questions regarding payment call toll-free 1-888-814-0814. A Prevagen Customer Service representative will be happy to assist you.  Please have your credit card information available when calling. Customer Service hours are 8 a.m. to 7 p.m. Central Standard Time, Monday through Friday.